T&C’s

Your trip was booked on the basis of the following General Terms and Conditions. The ticket(s) (“voucher(s)” were booked with us in your name with various providers. Where applicable, the suppliers apply their own terms and conditions to your trip. It is important that you read the relevant and associated information for each of your bookings to understand all applicable terms and conditions. If you require further information on any of the information listed, we recommend that you contact the supplier for clarification. BOOKING CONFIRMATIONS
Your responsibilities: – Open tickets: You must book your travel dates in advance with the Supplier according to the information provided on your voucher. – Tickets with a booked date: It is your responsibility to ensure that you redeem your tickets on the date booked. If you wish to change these dates, you must organize this directly with the provider, allowing a reasonable period of time. – You must confirm your booking details 48 hours prior to travel (minimum reference only) or as stated on your voucher. If applicable, special dietary requirements should also be confirmed at this time. CANCELLATIONS AND REFUNDS
Credit card charges and costs paid to us for accommodation, bus tickets, train tickets, airline tickets and luggage storage are not transferable or refundable. If you cancel your trip, you must pay 50% of the amount of the trip booked and canceled in your name. (“Cancellation Fee”). In addition, if a supplier charges us for the costs of the canceled trip, you must pay the amount claimed by the supplier from us. Therefore, it is possible that your Cancellation Fee will be 100% of the total amount of the booking, even though the trip was not taken (e.g. if the cancellation was made within 24 hours before the start of the trip, or in the case of certain flight bookings). The cancellation fee applies in all cases in which a tour can be carried out. For example, if you are unable to go on a tour due to a force majeure event (e.g. a road is impassable due to flooding), the normal cancellation fee will apply if the tour would have gone ahead without your presence or would have gone ahead despite your absence. If a tour or other travel service is canceled by the supplier, we will refund the amount paid by you for the tour or other travel service less an administration fee of less than 10% (“Administration Fee”). The 10% administration fee will not be applied to: Diving courses where you do not pass the diving health certificate; or skydives that are canceled by the provider within 3 days of booking due to weather conditions, here a full refund will be given. For flight and bus bookings, cancellation fees of 100% will apply in most cases and if a refund or other payment is due, you may wish to transfer the entire tour cost (less any cancellation fees charged by the provider) to another tour.

However, we will charge you a fee of $30 in such a case. Although we usually intend to process refunds promptly, various situations (such as natural disasters) may delay the processing time up to 30 days due to increased volume. TRAVEL INSURANCE
We endorse the recommendation of the Department of Foreign Affairs and Trade that all travelers purchase travel insurance. It is your personal responsibility to purchase your own travel insurance to cover any liability you may incur to us or any supplier and any other travel mishaps you may wish to insure against. We recommend that you choose travel insurance that offers a low excess to make it worthwhile to claim on canceled tours. PROVIDER
Our aim is to offer you packages that meet your expectations. However, we accept no responsibility for any matters arising in connection with or during the particular tour or event with any of the providers. We value your feedback, whether complaints, compliments or suggestions. However, to the extent permitted by law, we are not responsible for any disappointment, displeasure, loss, expense or damage suffered by you for any reason whatsoever during the tour, accommodation or travel. These matters are the responsibility of each individual supplier and you agree that you will not hold us responsible in any such event. PRICES
We always endeavor to provide you with the best value for money tours. However, we are not responsible for price fluctuations resulting from changes in the costs charged by the organizer that occur before final payment. Accordingly, the price of your trip is subject to change until you have paid in full for that trip. ADDITIONAL COSTS
Many tours include additional costs and you should be aware that you may incur additional expenses. These expenses vary for each operator, however some of the common additional costs are: EMC tax, stingersuit rental, luggage storage, sleeping bag rental, bedding rental, national park fees, food, insurance, accommodation, equipment rental, fuel costs. We will advise you of any additional costs that are reasonable. However, you will also need to check with each individual provider when confirming your ticket. PASSPORT AND VISAS
It is your responsibility to ensure that you have a valid passport, visas and re-entry permits that meet the requirements of the immigration authorities and other government bodies. You will be fully liable for any fines, penalties, payments or expenses incurred as a result of failure to comply with such authorities. All travelers must have a valid passport for international travel and many countries require at least 6 months validity after planned departure, and some countries require a machine-readable passport.

For transfers between tours, a handling fee of $30 may apply.