Your trip was booked on the basis of the following General Terms and Conditions. The ticket(s) (“voucher(s)” were booked with us in your name with various providers. Where applicable, the suppliers apply their own terms and conditions to your trip. It is important that you read the relevant and associated information for each of your bookings to understand all applicable terms and conditions. If you require further information on any of the information listed, we recommend that you contact the supplier for clarification. BOOKING CONFIRMATIONS
Your responsibilities: – Open tickets: You must book your travel dates in advance with the Supplier according to the information provided on your voucher. – Tickets with a booked date: It is your responsibility to ensure that you redeem your tickets on the date booked. If you wish to change these dates, you must organize this directly with the provider, allowing a reasonable period of time. – You must confirm your booking details 48 hours prior to travel (minimum reference only) or as stated on your voucher. If applicable, special dietary requirements should also be confirmed at this time. Bookings made online are not confirmed and guaranteed until you receive confirmation from Time To Backpack by email along with the ticket from the supplier.
Please do not make any further travel arrangements such as flights, accommodation etc. until you have received your tickets. These will be sent to you within 48 hours.
General Terms and Conditions (GTC) for motorhome rental with Time To Backpack
Cancellation and rebooking:
Cancellation:
a) In the event of cancellation, there is no general statutory right of withdrawal. Cancellation options may be set out in the specific rental conditions of the motorhome provider.
b) Cancellations are only deemed to have been made once we have received them in writing (by e-mail). We will send you a written confirmation that we have received your cancellation. Please contact us if you do not receive a confirmation within a reasonable period of time to verify receipt.
c) The time of receipt of your cancellation by the motorhome provider is decisive. This will be during the provider’s operating hours, possibly in a different time zone. It is therefore recommended to send the cancellation in good time.
d) Cancellation fees may apply in the event of cancellation by the customer. The exact amount depends on the terms and conditions of the respective campervan provider and may be a percentage of the rental price, depending on the time of cancellation.
e) Time To Backpack Pty Ltd is entitled to charge compensation for the cancellation of the contract, which corresponds to the amount of the deposit. However, any deposit paid may be used as a travel credit/voucher for future bookings.
Rebooking:
a) Rebookings are not guaranteed and are subject to the discretionary decision of the campervan providers.
b) Up to 14 days prior to the scheduled pick-up date, Time To Backpack Pty Ltd will attempt to investigate the possibility of a rebooking at the customer’s request. The customer will be informed of the terms and conditions, including possible fees and additional payments.
c) If the customer agrees to the terms and conditions, this constitutes an offer to amend the contract. Upon acceptance by Time To Backpack Pty Ltd, a new booking confirmation and voucher will be sent to the customer. The agreed fees and co-payments may be charged to the credit card or invoiced. It may be necessary to provide credit card details again.
Cancellation insurance:
a) To cover the risk of cancellation, we recommend taking out travel cancellation insurance.
Total refund conditions:
a) The total refund amount depends on the individual conditions of the respective motorhome provider. This amount may vary as a percentage and depends on the time before the travel date.
Please note that the exact conditions for cancellations and rebookings are set out in the specific rental conditions of the motorhome providers, which may be made available to the customer.
Terms and conditions for booking tours, packages, accommodation, bus tickets etc.
Credit card charges and costs paid to us for accommodation, bus tickets, train tickets, airline tickets and luggage storage are not transferable or refundable. If you cancel your trip, you must pay 20% of the amount of the trip booked and canceled in your name. (“Cancellation Fee”). In addition, if a supplier charges us for the costs of the canceled trip, you must pay the amount claimed by the supplier from us. Therefore, it is possible that your Cancellation Fee may be 100% of the total amount of the booking, even though the trip was not taken (e.g. if the cancellation was made within a few weeks before the start of the trip, or in the case of certain flight bookings). The cancellation fee applies in all cases in which a tour can be carried out. For example, if you are unable to go on a tour due to a force majeure event (e.g. a road is impassable due to flooding), the normal cancellation fee will apply if the tour would have gone ahead without your presence or would have gone ahead despite your absence. If a tour or other travel service is canceled by the supplier, we will refund the amount paid by you for the tour or other travel service less an administration fee of 10% (“Administration Fee”). Accommodation, flight and coach bookings are subject to a 100% cancellation fee. If a refund or other payment is due, you may wish to transfer the total tour cost (less any cancellation fees charged by the supplier) to another tour. However, in such a case we will charge you a fee of $30. Although we usually intend to process refunds promptly, various situations (such as natural disasters or force majeure) may delay the processing time up to 130 days due to increased volume. TRAVEL INSURANCE
We endorse the recommendation of the Department of Foreign Affairs and Trade that all travelers take out travel insurance. It is your personal responsibility to purchase your own travel insurance to cover any liability you may incur to us or any supplier and any other travel mishaps you may wish to insure against. We recommend that you choose travel insurance that offers a low deductible to make it worthwhile to claim for canceled tours.n $30. PROVIDER
Our aim is to offer you packages that meet your expectations. However, we accept no responsibility for any matters arising in connection with or during the particular tour or event with any of the providers. We value your feedback, whether complaints, compliments or suggestions. However, to the extent permitted by law, we are not responsible for any loss, expense or damage you suffer for any reason during the tour, accommodation or travel. These matters are the responsibility of each individual operator and you agree that you will not hold us responsible in any such event.
PRICES
We always endeavor to put together the tours with the best price-performance ratio for you. However, we are not responsible for price fluctuations resulting from changes in the costs charged by the organizer that occur before final payment. Accordingly, the price of your trip is subject to change until you have paid in full for that trip. ADDITIONAL COSTS
Many tours include additional costs and you should be aware that you may incur additional expenses. These expenses vary for each operator, however some of the common additional costs are: EMC tax, stingersuit rental, luggage storage, sleeping bag rental, bedding rental, national park fees, food, insurance, accommodation, equipment rental, fuel costs. We will advise you of any additional costs that are reasonable. However, you will also need to check with each individual provider when confirming your ticket. PASSPORT AND VISAS
It is your responsibility to ensure that you have a valid passport, visas and re-entry permits that meet the requirements of the immigration authorities and other government bodies. You will be fully liable for any fines, penalties, payments or expenses incurred as a result of failure to comply with such authorities. All travelers must have a valid passport for international travel and many countries require at least 6 months validity after planned departure, and some countries require a machine-readable passport.
For transfers between tours, a handling fee of $30 may apply.
VALID DOCUMENTS
It is your responsibility to ensure that you carry valid documents such as credit card with sufficient credit limit, driver’s license and international driver’s license, passport valid for more than 6 months, etc.
